Refund policy

At Naturelle, we stand behind our product and want every customer to feel confident in their purchase. If you're not satisfied, we offer a 60-day refund window. We simply ask that your request is submitted within the eligible timeframe and includes a valid reason for your dissatisfaction.

1.  Eligibility & Timeframe

To be eligible for a refund under this policy, the following conditions must be met:

• Your refund request must be submitted within 60 days of your original purchase date.

• Requests submitted after 60 days of purchase will not be eligible for a refund, regardless of circumstances.

• Only original purchases made directly through trynaturelle.com are eligible. Orders placed through third-party retailers or resellers are not covered.

2.  Valid Reasons for a Refund

A refund request must include a valid and honest reason for dissatisfaction. 

Email: support@trynaturelle.com

Our team will respond within 1–2 business days to review your request and confirm next steps.

3.  Refund Processing & Timeline

• Once your refund is approved, it will be issued to your original payment method within 5–10 business days.

• Processing times may vary depending on your bank or card issuer.

• You will receive an email confirmation once your refund has been processed.
  

4.  Agreement to This Policy

By completing a purchase on trynaturelle.com, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy in full.

• Agreement to this policy is implicit at the time of purchase and does not require a separate signature.

• Naturelle reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.

• Naturelle reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.

• Abuse of this policy — including fraudulent claims or repeat refund requests — may result in being permanently ineligible for future refunds.